1. Terms and definitions
Client - a person who has fully accepted all the terms of this User Agreement, the AML and KYC Policy and uses the services of the Service.
Cryptocurrency - Bitcoin, Litecoin, Ethereum and any other currencies based on the blockchain.
Funds - digital, electronic or fiat currency.
ProtonPlus Service (hereinafter referred to as the Service) - cryptocurrency exchange service provides services to individuals and legal entities based on a software package at https://protonplus.co
Order - the Client's request to use one of the services of the Service, created by filling out the Payment page in one of the exchange directions, and fully accepting all the terms of this User Agreement and the AML and KYC Policy of the Service.
Payment page - a page of the Website used to make an Order, calculate the received and sent amounts, enter details and select cryptocurrency networks.
Parties - the joint name of the Service and the Client.
Payment - transfer of Funds from the Client to the Service for pay for the Order.
Rate is the value ratio of two cryptocurrencies during their exchange.
Services of the Service (Services) - services provided by the Service to the Client in accordance with the terms of the User Agreement for the execution of the Client'sOrder, drawn up in the form of an Order executed on the Website of the Service.
Verification - a procedure for additional verification of the Client, carried out inOrder to identify the reasons for the high risk of an incoming transaction.
Website - a website on the Internet at https://protonplus.co
Withdrawal - transfer of Funds from the Service to the Client for complete the Order.
2. General provisions
This User Agreement (hereinafter referred to as the Agreement) governs the relationship between Service Client.
By using the Site, creating Orders and registering an account to use the Service, you agree that you have read, understood and accepted all the terms and conditions contained in this Agreement, as well as in the AML and KYC Policy.
If you do not agree with the terms of the Agreement, the use of the Service site is not allowed.
3. Terms of Service
3.1. The ProtonPlus Service provides Services to Clients for the purchase, sale and exchange of electronic currencies, cryptocurrencies and fiat currencies.
3.2.Ordering the services of the ProtonPlus Service is carried out by the Client by creating an appropriate Order through the Site.
3.3. For the services provided, the Service charges a commission, which is taken into account in the Exchange Rate. The size of the commission is determined by the Administration of the Service unilaterally, may change, but is fixed in the Order at the time of its creation.
3.4. Using the services of the Service, the Client confirms that he legally owns and disposes of the Funds involved in the Payment.
3.5. To receive Payments in cryptocurrency, the Service uses the details of crypto exchanges. By sending a Payment, the Client understands that he is sending funds to the accounts of a third party where the Service has accounts.
3.6. Upon receipt of the Payment, the cryptocurrency is converted into Tether USDT and the Order is recalculated at the current cryptocurrency rates.
3.7. Within the allotted time (indicated on the Payment page) from the moment of receipt of the Payment from the Client in the amount specified in the relevant Order, the Service transfers the Withdrawal to the Client's details.
3.8. TheOrder is transferred to the status Completed at the time of the request to the exchange to send the Withdrawal to the Client.
3.9. The obligations of the ProtonPlus Service to fulfill the Order are considered fulfilled after the actual debiting of funds to the Client's details, which can be confirmed by the corresponding transaction ID.
3.10. A completed Order cannot be canceled by the Client after its completion.
3.11. If within 24 hours after the creation of the Order the Client does not send the Payment to the specified details, then the Order is transferred to the status Overdue and control of receipt of funds is terminated.
3.12. If a Payment is received from the Client for an amount that differs from the amount in the Order by no more than 2%, the Service makes a proportional recalculation of the amount of the Withdrawal in accordance with the current cryptocurrency rates.
3.13. If a Payment is received from the Client for an amount that differs from the amount in the Order by more than 2%, the Service has the right to request photo/video materials confirming that the Client belongs to the transaction.
3.14. If, after the creation of the Order, technical work began on the crypto exchange, due to which it became impossible to credit deposits and / or send withdrawals, the Client undertakes to wait for the completion of the technical work and not make claims to the Service.
3.15. The Service may suspend the operation of the Site for maintenance and will make reasonable efforts to notify you in advance. Thus, you agree that you assume the risks associated with the fact that you may not always be able to use the Services and the Site or perform urgent transactions using your account.
4. Guarantees and liability of the parties
Client responsibility:
4.1. The ProtonPlus Service is financially responsible to the Client in the amount of the funds that were transferred to the ProtonPlus Service for the execution of the Order.
4.2. ProtonPlus does not provide fundraising services, does not provide payment for goods or services of other providers.
4.3. ProtonPlus Service is not liable to the Client for financial losses caused by illegal actions of third parties that cannot be predicted or prevented.
4.4. ProtonPlus service is not responsible to the client for delays caused by technical work on the side of crypto exchanges, including those related to deposits, withdrawals and exchange trading.
4.5. ProtonPlus Service is not liable to the client for malfunctions, errors and failures in the operation of software and hardware that ensure the functioning of the Service's services that arose for reasons beyond the control of the Service, as well as for the Client's losses associated with this.
4.6. In the event that any negative impact on the normal operation of the program code of the Service, which is directly or indirectly related to the Client's Order, is detected, the execution of the Order by the Service is suspended, and the parameters of the Order are recalculated according to the funds already received in accordance with the current conditions or, in case of disagreement of the Client with recalculation, refund to the payer's details.
4.7. ProtonPlus Service is not responsible for partial or total non-compliance with these User Agreement, if such was the result of force majeure circumstances that cannot be prevented by reasonable measures.
4.8. In other cases, failure to fulfill obligations arising from these User Agreement or violation of individual terms will be considered in accordance with the laws of the country in whose jurisdiction the Client is located.
Client responsibility:
4.9. The Client is responsible for the accuracy and completeness of the information and data that he provided during the creation of the Order. In the event that the Client entered incorrect data for the execution of the Order, the ProtonPlus Service is not responsible for any losses of the Client resulting from such an error.
4.10. In case of acceptance of these Terms, the Client honestly declares and confirms that:
4.10.1. He provided correct and truthful information about himself, as well as genuine identification data;
4.10.2. He is not a participant in money laundering operations or transactions;
4.10.3. His income is not related to the implementation of criminal and / or terrorist activities;
4.10.4. His income is not related to the implementation of trade in countries where trade is prohibited by international organizations;
4.10.5. His income is not related to any other illegal activity.
4.11. The Client undertakes not to disrupt the operation of the ProtonPlus Service by interfering with its software or hardware, as well as by distorting the parameters transmitted to the Service.
4.12. The Client acknowledges and agrees that the ProtonPlus Service does not act as a financial advisor, does not provide investment advisory services, and any association between the Client and the ProtonPlus Service cannot be considered advice.
4.13. The Client is not responsible for partial or total non-compliance with these Terms and Conditions, if it is caused by the occurrence of force majeure, unforeseen events or prevented by appropriate measures.
4.14. In other cases, failure to fulfill obligations arising from these Terms and Conditions or violation of individual Terms and Conditions will be considered in accordance with the laws of the country in whose jurisdiction the Client is located.
4.15. In the event that the client noticed a discrepancy with the broadcast of courses on monitoring. The Client is obliged to notify the technical support of the Service about this. In the event that the client took advantage of a technical failure on the side of the ProtonPlus exchange office and the exchange office suffers financial or reputational losses, these actions will be regarded as fraud, the client will be subject to blocking, and all incompleteOrders may be withheld to compensate for the loss of the service.
5. Return policy
5.1. A completed Order cannot be canceled by the Client after its completion.
5.2. If the Service received a Payment from the Client, but the Client decided to cancel the Service, then the Service withholds a fee of 50 USD and a fee for sending a refund.
5.3. If the Client requests a refund on an Order, the Payment for which is less than 50% of theOrder amount, the Service has the right to charge a fee of 1% (but not less than 50 USD) of the refund amount + a fee for sending the refund.
5.4. If the Client has paid for the Order, but due to circumstances wishes to refuse the services, then the refund is made minus 2% of the payment amount (the amount received in USDT) and the costs of sending funds.
6. Other terms
6.1. Use of the ProtonPlus Service for fraudulent or illegal purposes is prohibited.
6.2. Service Operators are legally required to provide information about Payments, Customers and Transactions to any government authorities that have the legal right to request relevant information.
6.3. The protection of Client information and other confidential data of citizens is ensured in accordance with the current legislation on the storage of personal data, in accordance with the jurisdiction of the Client.
6.4. The way of processing and protecting personal information is described in detail in the Privacy Policy published on the website of the ProtonPlus Service, required for the conclusion of a contractual relationship between the Client and the ProtonPlus Service.
6.5. The Service Administration has the full right to refuse to provide services to any Client without explanation.
6.6. Information about the Client and his operations is stored on the server and cannot be deleted. At the request of the Client, access to the account may be restricted.
